Return Policy

Sold Grid Return Policy

At Sold Grid, we value your satisfaction. If you're not completely happy with your purchase, we offer a 7-Day Return Policy for all orders across the UAE.

📦 Return Eligibility:

  • Returns are accepted within 7 days from the date of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

🚫 Non-Returnable Items:

  • Products that show signs of wear or damage caused after delivery.
  • Items without original packaging or missing accessories.

🔄 How to Initiate a Return:

  1. Contact our support team at [support.soldgrid.store ] within 7 days of delivery.
  2. Provide your order number, a brief description of the issue, and clear photos if applicable.
  3. Our team will guide you through the return process and arrange for the item to be picked up.

💰 Refund Process:

  • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days via your original payment method or as store credit (as per your preference).

🚚 Return Shipping:

  • If the return is due to a defective or incorrect item, Sold Grid will cover the return shipping costs.
  • For other reasons (change of mind, etc.), the customer will be responsible for the return shipping fees.

For any questions or support, feel free to reach out to us at [insert contact info].

🌐 Visit Us: soldgrid.store